Difficult Conversations

Difficult Conversations

How to Discuss What Matters Most

Book - 2000
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Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: how to start the conversation without defensiveness why what is not said is as important as what is ways of keeping and regaining your balance in the face of attacks and accusations how to decipher the underlying structure of every difficult conversation Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
Publisher: New York : Penguin Books, 2000, c1999
ISBN: 9780140288520
Branch Call Number: 158.2 Sto 3558ad 1
Characteristics: xxi, 250 p
Additional Contributors: Patton, Bruce
Heen, Sheila


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Feb 13, 2019

Highly recommended by Jessica Roberts

Jan 23, 2018

I found bullet points effective, and could still eye ball and grasp the tiered / nested points... made into a map - big deal!
Analysis of case studies is boring, lots of repetitions (in essence). Anyhow what I learned and verified here may morph into some seamless actions, hopefully.

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